Get help and share feedback without leaving the app
Submit a support or feedback ticket, then follow the reply thread right inside Scapiera.
The Support & Feedback dialog is your direct line to the Scapiera team. Use it to report a problem, suggest an improvement, ask a billing question, or send any other feedback. Each submission becomes a ticket with its own message thread, so you can keep the conversation going as the team responds. The dialog opens over whatever you are working on and is available to any signed-in account — there is no subscription tier required. Every ticket and reply you submit appears in your ticket list, newest activity first, so you can check each request’s status.
Open the Support & Feedback dialog
Click the Support & Feedback button — the headphones icon in the sidebar icon strip. You can also choose Support & Feedback from the app/account menu. The Support & Feedback dialog opens with your ticket list. If you have not submitted anything yet, you'll see the message "You haven't submitted any support tickets yet." along with a prompt to use the button above to get help or share feedback.
Start a new ticket
Click the New ticket button (the plus icon at the top-right of the list). The New support ticket form opens with three fields in order: Category, Subject, and Message.
Choose a category
Pick the option that best fits your request: Bug Report (something is broken or not working as expected), Feature Request (suggest an improvement or new capability), Billing (questions about your subscription or charges), or General Question (any other question or feedback). General Question is selected by default — switch it to a more specific category when it applies, as that helps your ticket reach the right place faster.
Write a subject and message
Enter a short headline in the Subject field — its placeholder reads "Brief summary of your issue…" and it accepts up to 200 characters. Then describe the details in the Message field, which prompts you to "Describe the issue in detail. Include steps to reproduce if it's a bug." The more context you give — what you expected, what happened, and the steps that led to it — the quicker the team can help.
Submit the ticket
Click Submit ticket. The button stays disabled until both the Subject and Message fields are filled in, so make sure neither is empty. After you submit, Scapiera opens the new ticket's thread so you can review what you sent and watch for a reply.
Follow and reply to a ticket
Back on the ticket list, each row shows the subject, the category, how long ago it was last updated, and a status badge. Tickets are ordered with the most recently updated at the top. Click any ticket to open its message thread. To respond, type in the reply box at the bottom — its placeholder reads "Write a reply… (⌘↵ to send)" — and click Send, or press Cmd/Ctrl + Enter. While the dialog stays open, the thread checks for new replies roughly once a minute, so a response from the team appears on its own without you reloading anything. Use the back arrow to return from a thread (or the new-ticket form) to the ticket list.
Understand ticket statuses
Each ticket carries one of five status badges. Open means it has been received and is waiting to be picked up. In Progress means the team is actively working on it. Waiting for Response means the team needs more information from you. Resolved means a solution was provided. Closed means the ticket is finished. A resolved or closed ticket can no longer receive replies — its thread shows "This ticket is resolved. Contact us again to open a new one." Start a fresh ticket if you need more help on the same topic.
For a Bug Report, include the exact steps that reproduce the problem and what you expected to happen instead. Include the relevant view, selected object and any error message so the report can be investigated.
The thread refreshes for new replies about once a minute while the dialog is open. If you've closed the dialog, just reopen it from the headphones icon and select the ticket to see the latest messages.
Keyboard Shortcuts
| Key | Action |
|---|---|
| Cmd/Ctrl + Enter | Send a reply in a ticket thread |
Frequently Asked Questions
Where do I find the Support & Feedback dialog?
Click the headphones icon in the sidebar icon strip, or choose Support & Feedback from the app/account menu. The dialog opens over your current work — you don't need to leave the editor.
Do I need a paid plan to submit a ticket?
No. Support & Feedback is available to any signed-in account, with no subscription tier required.
Why is the Submit ticket button greyed out?
Submit ticket stays disabled until both the Subject and Message fields contain text. Fill in both and the button becomes active.
How will I know when the team replies?
Open the ticket from your list to read the thread. While the dialog is open, it checks for new replies roughly once a minute, so a reply appears on its own. Each ticket's status badge — such as In Progress or Waiting for Response — also tells you where it stands.
Can I reply to a ticket after it's resolved or closed?
No. A resolved or closed ticket cannot receive replies — its thread shows "This ticket is resolved. Contact us again to open a new one." Start a new ticket if you need further help.
What's the difference between Bug Report and Feature Request?
Choose Bug Report when something is broken or not working as expected. Choose Feature Request when you want to suggest an improvement or new capability. Picking the right category helps your ticket reach the right place faster.